Shipping & Returns

Shipping

Quality Assurance & Control

We guarantee that ALL merchandise, memorabilia and model cars are carefully checked prior to shipping to ensure the product is 100%.

Packing

All the items ordered will be carefully packed in original packaging.

Shipping Costs

All delivery charges are flat rate for domestic or international deliveries. The shipping method and cost summary are shown during the check-out procedure. For all domestic deliveries, we use Startrack Express, which is a $15 flat rate express service. All deliveries are assigned their own tracking number which we advise you of via email once processed and shipped. For bulk orders, there may be extra delivery charges calculated based on the total weight (volumetric or actual – whichever is greater) of the items ordered.

International Postage

All international shipments are sent via UPS or StarTrack, both of which are flat rate $35.00 express service. Please note that it is the customer responsibility for all taxes and duty charges that may incurred for international purchases with their country. We are not responsible for these charges. All deliveries are assigned their own tracking number which we will advise you of via email once processed and shipped. We also track your packages to ensure they are delivered.
You can e-mail us at customerservice@lionsden.com.au to request delivery status at any time.


Shipping Duration & Special Items

Currently we guarantee 3-5 working days delivery to your door for items shown on our web site. For items not shown (special request) or items that require manufacturing (such as Stomp Art) the delivery time can be as long as 10 working days.
If you have any question feel free to contact us on +61 3 94599925.

Returns & Exchanges

We accept returns on genuine faulty items only, and only if notified within 3 days of receipt of goods (and yes we track all of our deliveries). Please contact us at the first instance that you have a problem for further information. Where the item is agreed faulty (within the 3 day period) the returns form provided should be completed and items should be carefully repacked and posted to Motorsport Distributors Group at the following location: Motorsport Distributors Group PO Box 5113 Heidelberg West VIC 3081

 

We accept exchanges also, when notified within 14 days of receipt of goods (and yes we track all of our deliveries). Exchanges will only be accepted on goods that still have all original tags are attached and in original packaging. Where required, fill out the returns/exchanges form provided, items should be carefully repacked and posted to Motorsport Distributors Group at the following location: Motorsport Distributors Group PO Box 5113 Heidelberg West VIC 3081. Please note: postage on exchanged goods is at customer expense.